Return Policy

We want you to be satisfied with every order. Because much of what we produce is custom-made, our return policy differs by product type.

1. Custom-Printed & Branded Items

T-shirts, mugs, business cards, banners and any item printed or produced to your specification cannot be returned once production has started, since these items cannot be resold. If a custom item arrives damaged or doesn't match the approved design, contact us within 3 days of delivery for a free reprint or replacement.

2. Stock / Non-Customized Shop Items

Unused, unopened stock items may be returned within 7 days of delivery for a refund or exchange, provided they're in their original condition. Delivery fees are non-refundable.

3. Services (Web, Software, Solar, Construction, Logistics)

Custom project work is governed by the quotation you accepted for that project. Deposits already used to begin work are generally non-refundable once work has started, unless otherwise agreed in writing.

4. How to Request a Return or Refund

Contact us via WhatsApp or our Contact page with your order details and the reason for your request. We'll respond within 24 hours with next steps.

5. Refund Method

Approved refunds are issued using the same payment method used for the original order, unless we agree otherwise with you.